FAQs

Frequently Asked Questions (FAQs) | Trendy Vault UK

1. Where is Trendy Vault UK based?

We’re proudly based in Bolton, Greater Manchester, United Kingdom.
All orders are processed and shipped from our UK logistics partners to ensure quick and reliable delivery.

2. How long will my order take to arrive?

All orders are processed within 1–3 business days and delivered within 4–9 business days across the UK Mainland.
Delivery delays may occur during holidays or peak sale seasons.

3. Do you offer free delivery?

Yes! We provide FREE delivery on all orders within the UK Mainland — no minimum purchase required.

4. How can I track my order?

Once your order has been dispatched, you’ll receive an email with your tracking number and link.
You can also track it anytime through our Track Order Page.

5. Can I return or exchange an item?

We accept returns for damaged, defective, or incorrect items only.
Please email our team within 7 days of delivery with clear photos, and we’ll guide you through the return process.
Full details can be found in our Return Policy.

6. What payment methods do you accept?

We accept all major debit and credit cards including Visa, MasterCard, and American Express.
All payments are securely processed through our trusted payment gateway.

7. What if my product arrives damaged or faulty?

If you receive a damaged or incorrect item, contact us at trendyvaultuk@gmail.com within 7 days of receiving your order.
Please include clear photos and your order number — our team will resolve the issue quickly.

8. Can I change or cancel my order?

If your order hasn’t yet been shipped, please contact us immediately at trendyvaultuk@gmail.com.
Once dispatched, orders cannot be changed or cancelled.

9. Do you offer gift wrapping or special packaging?

Currently, we do not offer gift wrapping, but our products are always securely and neatly packed for delivery.

10. Is my payment information secure?

Absolutely.
Our website uses SSL encryption and all transactions are processed securely via Shopify’s certified payment system.
Your card details are never stored on our servers.

11. How can I contact customer support?

Our friendly support team is available Monday – Friday, 9 AM – 6 PM (UK Time)
📩 Email: trendyvaultuk@gmail.com